AVP - Business Process Excellence - BPO/ITeS
Published date: 2024/01/10
- Location: Delhi, Delhi, India
Role: AVP-Business Process Excellence
Job Description
Key Skills:
• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Should have delivered large scale end-end Process Transformation projects for global clients
• Well versed with Industry Digital technologies leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
Responsibilities
• The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation
• Drive BE value proposition and secure BE involvement in most complex onshore delivery deals
• Clear thought process to lead, guide and develop team to provide services to cluster of clients
• Strategic thinker leading the team
• Own and deliver the Geo Automation in concert with respective delivery teams.
• Maintain team flexibility and skills to be able to support recovery work as needed.
• Maintain team recoverability
Essential Functions
• Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention
• Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence
• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
• Engaging with Client process team and work on project that improve client processes and drive client value
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
• Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
,
This job is provided by Shine.com
Job Description
Key Skills:
• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Should have delivered large scale end-end Process Transformation projects for global clients
• Well versed with Industry Digital technologies leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
Responsibilities
• The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation
• Drive BE value proposition and secure BE involvement in most complex onshore delivery deals
• Clear thought process to lead, guide and develop team to provide services to cluster of clients
• Strategic thinker leading the team
• Own and deliver the Geo Automation in concert with respective delivery teams.
• Maintain team flexibility and skills to be able to support recovery work as needed.
• Maintain team recoverability
Essential Functions
• Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention
• Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence
• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
• Engaging with Client process team and work on project that improve client processes and drive client value
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
• Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
,
This job is provided by Shine.com
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