Automobile Senior Relationship Manager
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Maintain Right Attitude/ Good Communication skills/ Punctuality/ Discipline & Executive Attire.
100% Monthly Booking & Delivery Target Achievements.
Enquiry handling defining 9 MOT’S (Moment of Truths).
Capturing mandatory customer’s information on ETC (Enquiry Tracking Card).
GDMS entries on daily and regular basis.
Vehicle Demonstrations to customers/ comparisons with competitors.
Test Drive initiation and maintaining 70% ratio overall.
Pitching finance options/ Insurance/ Accessories/ Extended Warranty and get updated from Finance Manager/ Accessory Head.
Explaining month’s Hyundai offer and bifurcations of the price list.
Order Booking form adherence.
Updating Booking follow up regularly basis.
Delivery Timing/ Delivery Process using Zero day concept (Conveying Time/ date of delivery after taking customer’s appointment)
Clearing accounts formalities and procuring gate pass a day prior.
Ensuring delivery car in up-to-date condition before time.
Introducing CRM to the delivery customer.
Adherence of Happiness check list maintaining 10/10 rating at the time of delivery.
Being present at the time of demonstration with the Showroom Service Advisor.
Be present for morning meetings on time
To work as a helpful team member across dealership and suggest improvements to immediate superior.
Ensures successful Operation – 900 (SSI – Score) for maintaining high level of customer service.
Uses all online formats/ reports for reporting personal performance against targets.
Key Result Areas:
Achieving Sales Targets on Volume/ Value on all parameters (Refer Goal Sheet)
Crossing the optimal ratios of conversion (Lead – Appointment -Test drives- Closure bookings)
Have external customer’s feedback with zero complaints.
Update oneself through personal training and development.
Be a self learner for new products/ competitors products and share such data.
Form ideas for external events to have steady pipelines
Job Type: Full-time
Salary: ₹16,000.00 - ₹23,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Automobile sales: 2 years (Required)
total: 3 years (Required)
100% Monthly Booking & Delivery Target Achievements.
Enquiry handling defining 9 MOT’S (Moment of Truths).
Capturing mandatory customer’s information on ETC (Enquiry Tracking Card).
GDMS entries on daily and regular basis.
Vehicle Demonstrations to customers/ comparisons with competitors.
Test Drive initiation and maintaining 70% ratio overall.
Pitching finance options/ Insurance/ Accessories/ Extended Warranty and get updated from Finance Manager/ Accessory Head.
Explaining month’s Hyundai offer and bifurcations of the price list.
Order Booking form adherence.
Updating Booking follow up regularly basis.
Delivery Timing/ Delivery Process using Zero day concept (Conveying Time/ date of delivery after taking customer’s appointment)
Clearing accounts formalities and procuring gate pass a day prior.
Ensuring delivery car in up-to-date condition before time.
Introducing CRM to the delivery customer.
Adherence of Happiness check list maintaining 10/10 rating at the time of delivery.
Being present at the time of demonstration with the Showroom Service Advisor.
Be present for morning meetings on time
To work as a helpful team member across dealership and suggest improvements to immediate superior.
Ensures successful Operation – 900 (SSI – Score) for maintaining high level of customer service.
Uses all online formats/ reports for reporting personal performance against targets.
Key Result Areas:
Achieving Sales Targets on Volume/ Value on all parameters (Refer Goal Sheet)
Crossing the optimal ratios of conversion (Lead – Appointment -Test drives- Closure bookings)
Have external customer’s feedback with zero complaints.
Update oneself through personal training and development.
Be a self learner for new products/ competitors products and share such data.
Form ideas for external events to have steady pipelines
Job Type: Full-time
Salary: ₹16,000.00 - ₹23,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Automobile sales: 2 years (Required)
total: 3 years (Required)
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