Authoriser - WB RAO Apply

• Job Responsibilities(JR)
Actionable
Seamless Error free Operations
Ensure to conduct receipt of Login Files and conduct basic Credit Parameter checking of file
• Ensure scanning initiating in Transaction Origination System
• Marking FTNR and informing business
• Release of Hold and coordinating with Central Credit Processing Agency
• Critical documents, vaulting confirmation and checking and marking FTNR in Loan Origination System or Laser Soft
• Initiating disbursement of cases
• Scanning of Files and Indexing in IDEA-RAS system
• Checking and ensuring data inputting in various system are checked and authorized
• Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note
• Suggest gaps in processes, if any and changes required to address such gaps
• Customer Facilitation
Handling Customers at Client Service Desk counter
• Cross-selling and CRM system updation viz
• Lead generation
• Checking and Resolution of Query/FTNR through Electronic System Foreclosure report
• Swapping physical instalment cheques with Automated Clearing House/ECS mandates/Standing Instruction orders
• Ensure continuous improvement in providing Customer Service
• Smooth co-ordination with all Stake-holders
Enhance interactions and co-ordination with Sales/Credit/Collections
• Conduct regular Credit Processing Agency and Dealer visits
• Ensure training at regular intervals to staff at various levels
• Vouchers & Record Management
Preparing e-Record of Delivery, dispatch the files, maintaining Courier Register, mail management
• Stamp Paper approval, purchase of stamps from Vendor, passing entries within the system, housekeeping and daily reconciliation activities
• Destruction of files approved but not disbursed >45 days, Rejected >15 days and Decision pending >60 days
• No Objection Certificate printing, dispatching, delivery tracking and updation in Finnone system
• Receipt of Post Due Documents/Updation and Dispatch
• Ensure that all registers/records etc
• are updated, filed and kept under safe custody
• MIS, TAT Management & Audit
Ensure satisfactory Audit rating with nil exceptions
• Ensure that the TAT in maintained
• Analysis of Errors/Exceptions reported by Concurrent Auditors/Central Processing Unit and take remedial measures to avoid recurrence of the same in future
• Nil financial exposure to the Bank due to lapses/errors/miss-outs
• Contributing ideas and suggest process simplifications/improvements
• Complaint Management
• Recording complaints as per the specified process
• Resolving all complaints received by self, branch, other units within the stipulated TATs