Attrock - Manager - Customer Relationship

Job Summary

Customer Relationship Manager will develop detailed project plans, budgets, ensure resource availability and allocation, handling customers and regular project reporting to deliver every project on-time within budget and scope. Project Manager will have strong business skills, exceptional leadership skills and is comfortable managing multiple projects.

Responsibilities And Duties
• Manage the relationship with the client and all stakeholders.
• Close coordination with project teams for the timely execution of all project tasks.
• Project documentation and management of each project.
• Plan and schedule project timelines and milestones using appropriate tools.
• Develop and deliver project reports, proposals, requirements documentation and presentations.
• Client calling
• Understands CRM for project management (like Trello and Asana) and manage to report
• Sets and manages client expectations.
• Follow up with the team to ensure project submission within the due date
• Update & maintain daily track record.
• Perform QA of the deliverables (content audit and review) before final submission
• Understand and share client's feedback with internal team
• Create content briefs for the team after getting an understanding of the requirement from the client.
• Perform content research/keyword research in order to provide precise outline/content briefs to the team

Requirements
• 3+ years of experience in content (long form content like blog post writing etc)
• Excellent verbal and written communication skills
• Demonstrable leadership and decision making skills
• Understanding of tools like Google Analytics, Google Search Console, Google Website, Semrush, Ahrefs is preferred
• Must have experience in handling client communication and client reporting
• Proven experience with digital marketing organization is a plus
• Good experience and understanding of customer and market dynamics and requirements
• Experience of working and handling International clients
• Solid organizational skills including attention to detail and multi-tasking skills.
• Self-motivated team player with strong communication, relationship management and problem-solving skills.
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Expertise in conflict resolution.
• Ability to adapt to a fast-changing and evolving role.