Associate Relationship Manager

Job: Retail Banking

Primary Location: Asia-India-Jaipur

Schedule: Full-time

Employee Status: Permanent

Posting Date: 23/Jan/2023, 5:04:38 AM

Unposting Date: Ongoing

Roles and Responsibility

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Key Responsibilities

Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)

Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts

Participate actively in branch sales planning to generate action plans for meeting targets

Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

Ensure high level of customer service in the Branch. Manage difficult customer situations

Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections

Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs

Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service

Take responsibility for general reconciliation and control activities

Find ways to improve operational efficiency and control costs to meet cost budgets

Be multi-skilled to handle all kinds of transactions and services in the bank

Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer

Ensure candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;

Ensure that your actions do not put others at risk; Work in a healthy and safe manner;

Encourage others to work in a healthy and safe manner;

Report all accidents and incidents and bring to the attention of the management any hazard in the workplace;

Our Ideal Candidate

KNOWLEDGE/SKILLS/EXPERIENCE

Graduate/ Post Graduate

Anywhere between 1 - 4 years of overall experience

Banking knowledge, understanding of front and back office processes and procedures

Good Interpersonal Skills

Strong Communication Skills

Team-playing ability

Customer Orientation and sales Focus

Role Specific Technical Competencies

Banking Knowledge

Strong Communication Skills

Customer orientation and sales focus

Diligent and Punctual

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do