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Associate Product Support Specialist

Published date: 2026/11/07
  • Location: Chandigarh, Punjab, India
Edifecs Associate Product Support Specialists triage incoming cases and help customers troubleshoot technical problems they face in using our solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.What you will do:Receive and triage incoming cases (email, phone, and web)Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etcCollaborate with other Product Support team members.Deliver a consistent, responsive and satisfying Customer Experience on each contactFollow standard operational procedures for case managementContribute to the administration of our...
Company Name: Edifecs

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