Associate- Operations

Primary Details
Time Type:
Full time

Worker Type:

EmployeeResponsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company's policies and procedures and protocol.
Primary Responsibilities
• Strategy and Planning
• Nil
• Policy, Process and Procedures
• Maintain product, system and process knowledge
• Ensure compliance with all relevant internal instructions and external regulatory requirement
• Attend relevant product and skill courses and passing on relevant points to other staff
• Environmental Awareness/Customer Focus
• Assist customers with initial usage of products and ongoing problem resolution
• Focus on delivering excellent customer service and provide an enjoyable customer experience
• Investigate, resolve or escalate all client complaints in a timely fashion
• Technical Performance
• Utilize product knowledge to resolve customer enquires
• Demonstrate the necessary technique and skills to perform the job
• Produce quality of work
• People Management
• Nil
Preferred Competencies/Skills
• Customer service skills
• Presentation and communication skills
• Problem solving and negotiation skills
• Basic computer and typing skills
Preferred Experience
• Minimum 2+ years' call center experience in service industry, preferably with insurance, financial or retail industry
Preferred Knowledge
• Product knowledge of general insurance industry
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference.
We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer focused
• We are technical experts
• We are inclusive
• We are fast paced
• We are courageous
• We are accountable
• We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities