Associate Manager-Employee Experience
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Role/ Job Title: Associate-Employee Experience
Business: Corporate Function
Function/ Department: Human Resources
Place of Work: Mumbai-BKC
Roles & Responsibilities:
'1.Supervise Employee service team
2.Respond to Employee inquiries
3.Develop policies and procedures
4.Focus on Employee satisfaction
5.Train employee through knowledge series
6.Develop goals and report progress
7.Continue to learn
8.interact with Employee to address their concerns, answer their questions, and assist them with their needs.
9. Supporting problem resolution and decision-making.
Secondary Responsibilities :
1.Publish MIS
2.Data management
3.Data Analysis
4.UAT of new system
Key Success Metrics:
1.Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all employee requests
Business: Corporate Function
Function/ Department: Human Resources
Place of Work: Mumbai-BKC
Roles & Responsibilities:
'1.Supervise Employee service team
2.Respond to Employee inquiries
3.Develop policies and procedures
4.Focus on Employee satisfaction
5.Train employee through knowledge series
6.Develop goals and report progress
7.Continue to learn
8.interact with Employee to address their concerns, answer their questions, and assist them with their needs.
9. Supporting problem resolution and decision-making.
Secondary Responsibilities :
1.Publish MIS
2.Data management
3.Data Analysis
4.UAT of new system
Key Success Metrics:
1.Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all employee requests
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