Associate, L1 Production Support Engineer, Middle Office Technology
Published date: 2026/11/09
- Location: India
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
• Providing L1 Application Support; Monitoring, Investigating and resolving application issues along with the team in respective shifts
• Should act as an SME in driving all the serious incidents and take timely decisions when in need
• ITIL Certification is an added advantage
• Knowledge on Unix Commands and Shell Scripting
• Knowledge on MySQL, SQL
• Willing to work 24/7 shifts in rotation to take care of operations
• Should have practiced in Incident Management (ITIL V3 Certification would be an added Advantage)
• Willingness to learn new stack technologies
• Batch monitoring, tracking & escalation to upstream/downstream applications
• Monitor SLAs in designated shifts and meeting SLA
• Understanding business & Operational urgency and prioritizing recovery and interim/ permanent resolution
Requirements
• Prior work experience of 4-7yeras experience in production support is mandatory
• Should be well versed in shift lead activities
• Should have Banking Domain Knowledge (experience in Banking domain would be an added advantage)
Primary Location
India-Telangana-Hyderabad - DAH2 Skyview SEZ
Job
Technology
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 2, 2023, 9:42:14 AM
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
• Providing L1 Application Support; Monitoring, Investigating and resolving application issues along with the team in respective shifts
• Should act as an SME in driving all the serious incidents and take timely decisions when in need
• ITIL Certification is an added advantage
• Knowledge on Unix Commands and Shell Scripting
• Knowledge on MySQL, SQL
• Willing to work 24/7 shifts in rotation to take care of operations
• Should have practiced in Incident Management (ITIL V3 Certification would be an added Advantage)
• Willingness to learn new stack technologies
• Batch monitoring, tracking & escalation to upstream/downstream applications
• Monitor SLAs in designated shifts and meeting SLA
• Understanding business & Operational urgency and prioritizing recovery and interim/ permanent resolution
Requirements
• Prior work experience of 4-7yeras experience in production support is mandatory
• Should be well versed in shift lead activities
• Should have Banking Domain Knowledge (experience in Banking domain would be an added advantage)
Primary Location
India-Telangana-Hyderabad - DAH2 Skyview SEZ
Job
Technology
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 2, 2023, 9:42:14 AM
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