Associate - KYC
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
Job Description
Decisioning of KYC Renewal/addon/address change/PAN cases
Review And Decision KYC Documents Of The Customers (emails/physical Documents/internal Deduplication /CKYC Downloads) As Per The Pre-defined Policy/ Guidelines & SOP's
• Strict adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVD's)
• Address/resolve customer queries on KYC for incoming emails /Invalid or negative document cases
• Review address changes into major /minor as per policy process defined
• Ensure accurate updation of the decisioning files/system for the final decisions on the cases
• Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
• Ensure prioritization and closure of urgent customer/internal stakeholders emails
Maintain /track process specific responsibilities assigned for any new changes in policies/systems/processes
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns /RCA's
Measures of Success (Define the Outcomes expected of the role): 100% achievement of the benchmark for productivity, accuracy & TAT: Weightage 80%, Identify/implement opportunities for process improvement -Weightage 20%.
Skills Sets Required: Good written and oral communication skills, Basic knowledge of key aspects related to KYC - document types acceptability norms etc.
Must have Qualification: Graduate in any discipline, Good Knowledge of MS office
Over All experience in role: 1 year + preferred (Preferably from the service industry: Credit Cards , BPO , Banks, NBFCs, Telecom, Insurance
Decisioning of KYC Renewal/addon/address change/PAN cases
Review And Decision KYC Documents Of The Customers (emails/physical Documents/internal Deduplication /CKYC Downloads) As Per The Pre-defined Policy/ Guidelines & SOP's
• Strict adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVD's)
• Address/resolve customer queries on KYC for incoming emails /Invalid or negative document cases
• Review address changes into major /minor as per policy process defined
• Ensure accurate updation of the decisioning files/system for the final decisions on the cases
• Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
• Ensure prioritization and closure of urgent customer/internal stakeholders emails
Maintain /track process specific responsibilities assigned for any new changes in policies/systems/processes
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns /RCA's
Measures of Success (Define the Outcomes expected of the role): 100% achievement of the benchmark for productivity, accuracy & TAT: Weightage 80%, Identify/implement opportunities for process improvement -Weightage 20%.
Skills Sets Required: Good written and oral communication skills, Basic knowledge of key aspects related to KYC - document types acceptability norms etc.
Must have Qualification: Graduate in any discipline, Good Knowledge of MS office
Over All experience in role: 1 year + preferred (Preferably from the service industry: Credit Cards , BPO , Banks, NBFCs, Telecom, Insurance
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