Associate Director - Banking Operations

COMPANY VISION We are making finance simple. For millions in India.Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us. About Groww Groww is Indias fastest-growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator. OUR VALUES We take pride in our values and hold ourselves to a high standard on:- Radical customer centricity- Simplicity in our products and personalities- Transparency on everything- Long term thinking- Ownership driven culture Key Responsibilities: - Minimum 10-12 Years experience in the Operations side of a PublicPrivate Small Financial bank or a Neo Bank- Deep Domain expertise in retail Liability CASA, TFD, and Debit Card Operations- Should have an understanding of Card Processing, settlements, UPI, and Other payment mechanisms.- Very good command on MS-Office (Word, Excel, PowerPoint, etc.)- Process-oriented, proactive, and results-driven individual- Should have an understanding of core banking systems like Finnet, Finnacle, etc.- Should have Built and worked on SOPs, BRDs and Operational Risk matrices for the team- Deep domain expertise in consumer banking operations and technologies (including analytics and digital products)- Experienced in leading Large Operational teams - Experience in working in a fast-paced & timeline type of environment - Ability to lead multiple partners - Excellent project & time leadership skills - Excellent analytical and execution skills - Collaborative management and working style - Effective Communication skills - Should possess a high degree of versatility, good interpersonal skills, and excellent time management skills - Should be able to drive efficiency and an error-free Ops organization Educational Background - Candidate should be a GradPost GradMBACA- Certifications from NIBM would be an added advantage Job Profile - Manage the Banking Product operations - Liaison with different partner banks, Payment gateways, and other third parties service providers to get the best experience for Groww customer- Ensure adequate checks and balances are in place- Drive continuous process improvement and efficiency programs for the Ops team- Work very closely with the Tech and Product team- Work closely with the Operations and product teams of third party vendor banks and other service providers- Manage the entire card operations- Creation and Maintenance of MISs for the management- Work closely with the finance team- Manage the internal and external Audits- Ensure a proper Operational risk management process for the entire