Associate Customer Support Representative

PRIMARY FUNCTION:

The Primary responsibilities of this role to manage transactions in terms of processing orders/quote/schedules in ERP system with superior efficiency and accuracy within the contractual boundary with customers in terms of Price, Payment terms, lead time and promise delivery date. Provide world class customer services to our site partners, stakeholders and to our end customers.


ESSENTIAL FUNCTIONS:

Oversee and own order source which are Site specific mailbox and customer portal to obtain Purchase orders.
Complete order requirements and check price and quantity of each item listed and then Process or load order from customer in ERP system like MFGPRO or Siebel C360 with high level of attention to details.
Highlight any discrepancy in price, ship to locations, legal entity etc. to customer/site stakeholders and ask for amended PO.
Analyses, qualifies, and completes Change Order Requests
Coordinates with other teams/support to complete the request of customers and communicates effectively with sites/plants
Notifies Customer of Promise Delivery Date with an order acknowledgment.
Along with Orders, process request for quotation from customers and send out quote documents to customers.
Archive Purchase order, Sales order acknowledgement in a central repository to fulfil compliance requirement.
Process order and quotes in accordance with service level agreement with site stakeholders.
Work toward to achieve high level of internal and external customer satisfaction and always ready to adapt as per customers requirement.
Personal accountability to know and understand Eaton’s value and Ethics principal and conduct accordingly.
Should be able to Multitask and efficiently maneuver through different processes
Should be able to train and impart process knowledge to the new hires.
Should be able to suggest process improvement ideas.
Should be able to support non-core but important various report to sites & stakeholders.
Should be able to act as a SPOC for micro sub processes.
Qualifications:

Graduate/Postgraduate
Good academic track record
Data entry skills, including proofreading
MS Office (Outlook, Word, Excel, etc.)
Good Communication skills (Verbal/Written)
Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM
Flexibility and ability to multi-task required.
Mathematical skills
Reasoning ability
Problem Solving Skills
Hiring Insights
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