Associate - Customer Service (Bengali) Mumbai
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and...
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and...
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