Associate Customer Service
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Job Overview –
• Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
• Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
• In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a relative degree in for excellent communication and knowledge to join this job position.
• You should be well worse with App related technologies where you have handled customer for app related queries both technical issues and features related queries.
Responsibilities –
• Understanding the products and services provided by the company.
• Managing and coordinating with operations, sales & Business team for feedback and customer query resolutions.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing training sessions to enhance the skills of new employees.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Contributing to the company's knowledge base
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations
• Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
• Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
• In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a relative degree in for excellent communication and knowledge to join this job position.
• You should be well worse with App related technologies where you have handled customer for app related queries both technical issues and features related queries.
Responsibilities –
• Understanding the products and services provided by the company.
• Managing and coordinating with operations, sales & Business team for feedback and customer query resolutions.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing training sessions to enhance the skills of new employees.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Contributing to the company's knowledge base
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations
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