Associate, Client Delivery Kolkata

Apply

Associate, Client Delivery

Standard Chartered Bank

Kolkata, West Bengal

Apply

14 hours agoFull–time

Associate, Client Delivery-(2200022420)

Job

:Operations

Primary Location

:Asia-India-Kolkata

Schedule

:Full-time

Employee Status

:Permanent

Posting Date

:17/Aug/2022, 8:24:35 AM

Unposting Date

:Ongoing Role Responsibilities

Strategy

Targeted Improvements

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients

• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs

• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business

• Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank India on all documentation related matters, including the origination of documentation for customers where required

• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues

Processes

General

• Perform end-to-end orchestration across all processes and services managed by IMO

• Engage clients throughout process, ensuring seamless delivery and client experience

• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.

• Adheres to first-time-right principles

• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.

• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Client Due Diligence (CDD) and Regulatory Onboarding