Associate
Published date: 2026/11/06
- Location: Pune, Maharashtra, India
Role Description
The Team Manager will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she needs to ensure team adherence to all cut-off times and quality of processing as maintained in SLAs. Needs to monitor volume inflow and assist in sufficient resource and workflow allocation in a justifiable manner. He/she should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Day to day management of Process Service Delivery and monitoring and controlling workflows.
Identifying Operational risks proactively and mitigating appropriately.
Regular review of procedures.
Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (staff shortage, high volumes etc).
Ensure all audit points are closed within the expected time limit.
Analyze the process and encourage for continuous innovation to reduce cycle time, minimize risk and maximize productivity.
Conducting regular 1-2-1s with staff and detect issues early on.
Handle daily interaction on trade related communication with Front Desk, Trading Desk, Custodians, Brokers and other sub processes within & outside Trade support process.
Ensure timely and accurate trade execution, confirmation and settlement with counterparties.
Responsible for the resolution of all unmatched and failed trades.
The Team Manager will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she needs to ensure team adherence to all cut-off times and quality of processing as maintained in SLAs. Needs to monitor volume inflow and assist in sufficient resource and workflow allocation in a justifiable manner. He/she should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Day to day management of Process Service Delivery and monitoring and controlling workflows.
Identifying Operational risks proactively and mitigating appropriately.
Regular review of procedures.
Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (staff shortage, high volumes etc).
Ensure all audit points are closed within the expected time limit.
Analyze the process and encourage for continuous innovation to reduce cycle time, minimize risk and maximize productivity.
Conducting regular 1-2-1s with staff and detect issues early on.
Handle daily interaction on trade related communication with Front Desk, Trading Desk, Custodians, Brokers and other sub processes within & outside Trade support process.
Ensure timely and accurate trade execution, confirmation and settlement with counterparties.
Responsible for the resolution of all unmatched and failed trades.
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