Assistant Vice President - Workforce Management - BPO...
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
AVP WFM ( Global BPO) We are looking for profiles for below positions for a leading global BPO Designation : AVP WFM Location : Mumbai CTC Up to 30 LPA Candidate should be from BPO background and should have managed teams Responsibilities: - Will lead WFM team to support Domestic operations of approx 2500 FTEs - Will represent the workforce department and participate in customer presentation , Client calls, Quarterly business reviews - Candidate should have 7-17 years of experience Should have managed large teams in WFM vertical in BPO space - Strong analytical ability - Strong verbal and written communication skills to able to communicate in a clear, constructive and professional manner. - Should have worked on WFM tools required to track the capacity and performance of the programs - Implement and maintain intra day workforce delivery team responsible to assist service delivery team to achieve desired performance matrics
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