Assistant Vice President - Consultant-Sys Admin & Support

Job Description:
Overview
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services

We are committed to attracting and retaining top talent across the globe to ensure our continued success

Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most

This purpose defines and unites us

Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
Process Overview
Technology Infrastructure part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide

With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank

TI delivers industry-leading infrastructure products and services to the company's employees, customers and clients around the world.
Job Description .
Perform Storage Operations support for Storage infrastructure

Operations support require weekend and off-hour support, as well as on call rotations

Individual will provide Operations as well as day-to-day support of a global SAN and NAS infrastructure including system monitoring, troubleshooting and problem resolution

Implementation of system maintenance activities such as hardware, firmware and software upgrade to maintain currency and stability of the environment

Decommissioning activities require detailed planning and project management skills insuring all aspects of the implementation and operational support model are in place before production handoff.
Provides technical leadership, applies authoritative subject matter expertise and works with all necessary parties (customer, client, engineering, application support and vendors etc.) to investigate and resolve problems in a timely manner.
Responsibilities .