Assistant Vice President - Banking Operations-BFS022411

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Inviting applications for the role of Assistant Vice President - Banking Operations

In this role, you will be leading operations for our Hitech operations work with Operating leaders and Clients to develop a winning strategy, develop it with the Trust & Safety service line, then present for internal approval and customer acceptance.

Roles And Responsibilities
• Own end-to-end client Service Delivery for contact center work involving voice operations, chat operations, emails, etc.
• Should have deep understanding of Contact center metrics for Collections and Customer Service
• Work with Operating leaders and Clients to develop a winning strategy develop it with the service line, then present for internal approval and customer acceptance.
• Deliver on Financial goals for the business; find opportunities for Growth deliver on growth commitments; identify key cost metrics and ensure they are optimized.
• Develop the current offerings into a product offering for prospective clients.
• Take ownership of delivering value share and productivity along with LDT team
• Bring in deep validated experience in solutions shaping up value propositions in line with Client Objective with robust commercial and operating models with the right levels of differentiation
• Ability to work within a matrix organization and build strong teams and alliances through emotional intelligence and strong interpersonal skills
• Exposure to Digital process / tool implementation will be an added advantage
• Financial and Growth: Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
• Ability to work within a matrix organization and build strong teams and alliances through emotional intelligence and robust interpersonal skills

Qualifications we seek in you!

Minimum Qualification
• Graduate
• High Analytical / reasoning skills, should be commercially savvy and have had a P&L responsibility
• Experience in setting up new teams to build proficiency in an area and
• Excellent communication and executive presence to connect at senior level and ability to influence those partners
• Influencing skills, creative thinking/innovative mind-set, and comfort with operating in a matrixed environment retaining excellent focus and accountability for daring business targets
• Experience working in collaborative team of team’s environment, led global/virtual and teams with varied strengths

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job

Assistant Vice President

Primary Location

India-Hyderabad

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Oct 13, 2022, 9:50:56 AM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category