Assistant Vice President

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Assistant Vice President

Genpact
Chennai, Tamil Nadu
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12 hours agoFull–time
Are you the one we are looking for?

Inviting applications for the role of Assistant Vice President - Digital Transformation/ICO/Quality leader

In this role, you are expected to establish a deep relationship with key client stakeholders and understand and address customer pain points and vision.

Responsibilities
• Understand different processes of the customer across markets and geographies – identify opportunities to drive synergies and cost out from consolidation, standardization continuous improvement, transformation and bench marking across all centers. Own the road map.
• Own the standard process design and control environment, push back on unwarranted deviations from the standard
• Drive a culture of continuous risk assessment, mitigation and appropriate customer communication
• Review the E2E Metrics and identify risks, opportunities
• Partner with customer and transformation leader in defining and driving the RTR transformation agenda
• Bring in the latest best practices from different accounts to
• Mentor operations team in implementing process improvements
• Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently
• Proactively share success stories with the client organization and G

Qualifications we seek in you

Minimum qualifications
• Accounting qualification (ACA, CIMA, CPA, CMA, CHAE or equivalent) or MBA Finance
• Demonstrate detailed knowledge of accounting principles, systems, and procedures
• Prior RTR Operations experience in the BPO Industry with driving transformation / projects experience
• Proven ability to Identify opportunities and drive standardization, Continuous improvement, and productivity
• Excellent Communication, Presentation, and Influencing Skills
• Creative thinking/innovative mind-set/solution orientation
• Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
• Ability to build impactful customer relationship and drive collaborative behavior and work across levels within Genpact and Customer Organization
• Aware of the latest trends and technology developments in the R2R domain

Preferred qualifications
• Experience in ERP & Legacy systems
• Experience of handling RTR Tools (eg. Blackline, Trinitech, workflow, etc