Assistant, Trade Services

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Assistant, Trade Services

Standard Chartered Bank
Chennai, Tamil Nadu
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20 hours agoPart-time
Assistant, Trade Services-(2200020425)

Job
:Operations

Primary Location
:Asia-India-Chennai

Schedule
:Part-time

Employee Status
:Fixed Term

Posting Date
:15/Aug/2022, 11:49:25 PM

Unposting Date
:30/Aug/2022, 6:59:00 PM Role Responsibilities

Job Purpose
• To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.
• To resolve customer queries/complaints, service-related issues.
• To ensure compliance of all internal procedures, operational controls and regulatory requirements.
• To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.

Key responsibilities
• To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
• Responsible for monitoring operational & customer service-related activities of the CPC.
• Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
• Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
• Comply with internal operating procedures & Key Control Standards
• To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
• Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.
• Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.
• Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
• Ensure strict compliance of Group Sanctions Procedures.
• Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
• Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
• Ensure no operating losses.
• Escalate issues on timely basis to Unit Managers.
• To act in complete compliance with the Bank's Data confidentiality policy at all times which also governs sending of data to external parties over email.
• To assist Unit Head, Trade services in completion of any projects as assigned from time to time.

Healthy and Safety
• Responsible for the health and safety aspects at the workplace.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and
• Bring to the attention of the management any hazard in the workplace

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