Assistant Manager/Process Trainer - BPO (5-7 yrs)
Published date: 2026/11/06
- Location: Bangalore, Karnataka, India
Hiring for a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise.
Key Responsibilities
- Training of new hires on fundamental skills essential for entry level performance - concepts of E-Commerce, payment processing and client specific training requirements
- Support business with need-based OJT Support - Coaching and Refresher Training
- Manage performance and development of a team of 4-5 L3-L5 trainers as direct reports
- Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
- Training need assessment - parameter-based assessment for root cause analysis and action planning
- Content Development and implementation.
Skills Required:
- Must have very good verbal and written English communication skills.
- Certification like CELTA,MBTI,FIRO B,NLP
Key Responsibilities
- Training of new hires on fundamental skills essential for entry level performance - concepts of E-Commerce, payment processing and client specific training requirements
- Support business with need-based OJT Support - Coaching and Refresher Training
- Manage performance and development of a team of 4-5 L3-L5 trainers as direct reports
- Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
- Training need assessment - parameter-based assessment for root cause analysis and action planning
- Content Development and implementation.
Skills Required:
- Must have very good verbal and written English communication skills.
- Certification like CELTA,MBTI,FIRO B,NLP
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