Assistant Manager Trainer BPO
Published date: 2026/11/08
- Location: New Delhi, Delhi, India
2-3 years of BPO Experience with 6-12 months of experience in training delivery (VNA & SoftSkills)
Salary upto 10 LPA
Trainer Duties and Responsibilities
Ø Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics.
Ø Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business.
Responsible in supporting the training
Salary upto 10 LPA
Trainer Duties and Responsibilities
Ø Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics.
Ø Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business.
Responsible in supporting the training
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