Assistant Manager - Sales

Assistant Manager - Sales (Local Contract)

Primary Function:
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel
• Ensures follow ups on all enquiries
• Negotiate terms pertinent to the sale of conference and banqueting services
• Conduct site inspections and tour familiarizations
• Attends trade shows and sells conference space when directed
• Monitor competitive set and communicate tactical changes to Manager
• Establish leads from newspapers, magazines, relevant industry documents and follow up
• Monitor competitor activities and use information when developing strategies
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
• Assist in the co-ordination of conference sales/promotional events and activities
• Assist in the operation of banquet functions
• Liaise with Reservations for space allocation and priority
• Monitor competitor activities
• Build profile in market place
• Conducts daily briefings and other meetings as needed to obtain optimal results
• Monitors local competitors and compare their operation with his/her operation
• Solicits business and follow up on referrals and potential sales leads
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits

Customer Service
• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee