Assistant Manager Quality - BPO International...
Published date: 2026/11/06
- Location: Maharashtra, India
Roles and Responsibilities:
• To manage transaction quality profile for a collections process for our international client
• To conduct audits as per defined guideline and sampling for transaction monitoring
• To ensure 100% closure of feedbacks
• To create and publish regular audit reports with management and clients (daily, weekly, monthly)
• To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• To drive process improvement initiatives
• To drive calibration sessions with internal or external customers
• To conduct training for group of agents, when needed
• To conduct quality induction for new hire batch
Desired Candidate Profile:
• Good communication skills (written & spoken)
• Should have experience managing Quality for International Collections Process
• Should have team handling experience
• Should have experience in managing multiple processes
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
• Should have excellent communication skills (written and spoken)
• Preferred to have six sigma knowledge and understanding of basic QC tools
• Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Interested candidates can email us their resume on jyoti.bandekar@epicentertechnology.com
• To manage transaction quality profile for a collections process for our international client
• To conduct audits as per defined guideline and sampling for transaction monitoring
• To ensure 100% closure of feedbacks
• To create and publish regular audit reports with management and clients (daily, weekly, monthly)
• To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
• To drive process improvement initiatives
• To drive calibration sessions with internal or external customers
• To conduct training for group of agents, when needed
• To conduct quality induction for new hire batch
Desired Candidate Profile:
• Good communication skills (written & spoken)
• Should have experience managing Quality for International Collections Process
• Should have team handling experience
• Should have experience in managing multiple processes
• Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
• Should have excellent communication skills (written and spoken)
• Preferred to have six sigma knowledge and understanding of basic QC tools
• Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Interested candidates can email us their resume on jyoti.bandekar@epicentertechnology.com
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