Assistant Manager - Operations

Greetings from Square Business services
We are urgently looking for Asssistant manager- Operations(Bpo-Call center)

Required years of experience: 4-6 years

Notice period: Immediate- 15 Days.

Package up to: 6LPA+Yearly Bonus

Work Location: Square Business services-Begumpet.

Roles and Responsibilities:
• · As an Assistant Manager Responsible for the various clusters such as API team, Retail team and customer service team.
• · Meeting the KRAs as per organization requirement.
• · Attending Meetings with Clients at their place to address their grievances or taking feedback for business improvement
• · Attending reviews with managers and higher management on performance and business growth
• · Formulate and publish reports to the internal teams and external teams
• · Conducting Team meetings with TLs and their associates to understand their need
• · Conducting skip level meeting with associates to understand their challenges
• · Identifying Performers and Appreciating on floor to keep up the performance
• · Attending escalation calls whenever required
• · Doing RCA on escalations
• · Meeting the KRAs (Quality, AHT, Login Hours, Attendance etc) set by the Management
• · Performing quality monitoring regularly by Auditing calls.
• Coaching and developing employees to reach their full potential through assessment and feedback
• · Developing a customer satisfaction oriented approach within the team.
• · Participate in all front line activities to maintain/enhance knowledge of product.
• Providing innovative inputs to Team to resolve the customer Issue as and when required

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹600,000.00 per year

Benefits:
• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:
• Rotational shift

Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Operations: 4 years (Preferred)
• total work: 8 years (Preferred)

Speak with the employer
+91 09542900115
Application Deadline: 15/07/2023
Expected Start Date: 10/07/2023