Assistant Manager, Operations

Role: Assistant Manager, Operations

Base Location: Gurugram, India

#Customer Experience #Customer Service #Operations #fashioncommerce #D2C

About Urbanic

Urbanic’s sole purpose as a company is to make people enjoy the confidence of beauty easily. Urbanic is a new generation London-based fashion brand creating and bringing the fashion that sustains the idea of inclusivity.

Today, Urbanic remains independent and dedicated to upgrading the lives of individuals, aimed at better beautifying consumers with our inhouse data science and AI technologies. Moving towards a fully developed AI space and bringing new styles and trends each day to keep up with the ever-changing fashion needs.

You’ll be required to:
• Complete processing of refunds and inbound operations related to returns.
• Ensure QC processing/Put away of return shipments as per SOP and resolve inbound discrepancies.
• Support Operations in Customer Experience and be able to deliver on the basic and the complex problems of Operations
• Enable good operations management end to end - Identify, escalate, and resolve process issues
• Support day to day relationship management and communications with people at various levels of organization.
• Project Manage initiatives from planning and execution to monitoring.
• Run day to day analysis on spreadsheets, creating dashboards, run data health checks etc.
• Prioritize work to maximize performance against assigned and expected tasks
• Manage a team and make everyone feel included ensuring people satisfaction

You are the right fit, if you have:
• Exceptional project management skills
• Good analytical and problem-solving skills
• Strong Interpersonal skills to interact with customers and team members
• Good communication skills
• Leadership and organizational skills
• Ability to work in a Dynamic yet Collaborative environment
• Comfortable working from home as well as office based on the org requirement