Assistant Manager-MIS

About Pine Labs: Pine Labs is India’s leading fintech platform for merchants. More than 1lac merchants including the biggest names trust us with our market-leading point of sale, affordability, lending, gifting and payment solutions. We also work extensively in the development of Retail Automation, Business Apps, Smart Cards, Loyalty solutions etc. We are now scaling internationally.

Job Location : Mumbai

The Expectation
• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Generate both periodic and ad hoc reports as needed
• Participate in cross-functional meetings to resolve recurring customer issues.
• Maintain thorough understanding of data and information resources

Skills Required
• Experience from Contact Centre operation background with Good experience of Automation & Digitization
• Strong ability to analyse raw data, draw conclusions, and develop actionable recommendations
• Sound business decision-making ability
• Salesforce experience is a must.
• Tableau experience is a plus point
• Ability to communicate with people of various technical and business backgrounds