Assistant Manager, HR Operations

Full Job Description
About IntouchCX


IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.

As an Assistant Manager of HR Operations, You Will…

Research, implement and administer all company benefit plans
Lead a team of 4-5 employees
Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
Prepare onboarding email templates for the employees
Stay up-to-date with innovative and creative ways of onboarding new employees
Strive for continuous improvements and work excellence on HR operational matters
Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
Oversee HR databases and internal software
Consult with line management providing HR guidance when appropriate
Analyze and monitor HR performance metrics and KPIs
Prepare periodic reports for management, as necessary and timely manner
Carry out tasks as assigned by the HR Senior Manager/Director
Requirements

As an Assistant Manager of HR Operations, You Have…

3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
Good understanding of general Human Resources policies and procedures
Strong knowledge of various employment/labor laws
Ability to maintain sensitive and confidential information
Excellent verbal and written communication skills
Ability to manage and handle multiple tasks
Exceptional attention to detail
Must be able to identify and resolve problems in a timely manner
Strong decision-making skills


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