Assistant Manager ( Customer support ) in Jayanagar location
Published date: 2024/01/10
- Location: Bangalore, Karnataka, India
Handling leads, customer enquiries from various channels
Explain to the customers - product offers / benefits
Google, FB, IG and other such social media – tracking the reviews provided by customers and sharing the reports to respective leads
Promoting the products, service and features
Calling and conducting survey from different consumers of hospital and sharing the reports to respective team head.
Reporting and sharing the survey results to the relevant departments.
Prepare a list of calls made by the staff - department wise and send the same to HOD.
Escalate issues to concerned departments in case of any fault/damage/breakage and track them to closure
Make sure that telephone systems, call recording, chats and other such digital tools work as per expectation, without interruption.
The operator on board should be extremely courteous towards people calling from in and outside to the hospital and make them feel the operator is willing to do everything for them.
Accuracy is very essential to connect to the correct numbers required.
Operator shall work in various day SHIFTS/ Overtime, holidays, and weekends as required.
Escalating the real time process issues and inputs to concerned person.
Handling teams, preparing duty roaster, leaves, attendance etc.
Preparing and sending individual and team performance reports based on need of org.
Key Skills
Explain to the customers - product offers / benefits
Google, FB, IG and other such social media – tracking the reviews provided by customers and sharing the reports to respective leads
Promoting the products, service and features
Calling and conducting survey from different consumers of hospital and sharing the reports to respective team head.
Reporting and sharing the survey results to the relevant departments.
Prepare a list of calls made by the staff - department wise and send the same to HOD.
Escalate issues to concerned departments in case of any fault/damage/breakage and track them to closure
Make sure that telephone systems, call recording, chats and other such digital tools work as per expectation, without interruption.
The operator on board should be extremely courteous towards people calling from in and outside to the hospital and make them feel the operator is willing to do everything for them.
Accuracy is very essential to connect to the correct numbers required.
Operator shall work in various day SHIFTS/ Overtime, holidays, and weekends as required.
Escalating the real time process issues and inputs to concerned person.
Handling teams, preparing duty roaster, leaves, attendance etc.
Preparing and sending individual and team performance reports based on need of org.
Key Skills
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