Assistant Manager Customer Support
Published date: 2026/11/08
- Location: Gurugram, Haryana, India
Role : Assistant manager -operations -CS
Experience: 6+ years into bpo sector
• Roles&Responsibility's*
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Required skills*
Team management
Shrinkage
Attrition
Client management
SLA management/KPI
BQM
• package*
Upto 6 LPA (Based on the last CTC)
Contact information:
9121096545
Experience: 6+ years into bpo sector
• Roles&Responsibility's*
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Required skills*
Team management
Shrinkage
Attrition
Client management
SLA management/KPI
BQM
• package*
Upto 6 LPA (Based on the last CTC)
Contact information:
9121096545
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