Assistant Manager BPO Jaipur

Full–time
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Responsibilities

• Assisting the Manager in setting and achieving team goals and targets

• Training and onboarding new employees

• Monitoring employee performance and providing feedback and coaching as needed

• Handling escalated customer inquiries and issues

• Assisting in the development and implementation of policies and procedures

• Analyzing and reporting on team and customer metrics to management

• Participating in team meetings and providing updates on team performance

• Assisting with the development of team schedules and resource planning

• Collaborating with other departments and teams within the organization to ensure seamless service delivery

• Providing guidance and support to team members to ensure that they are meeting performance expectations and targets.

In addition to these specific duties, an Assistant Manager in a BPO may also be responsible for other tasks as assigned by the Manager or the company. It is important for an Assistant Manager in a BPO to have excellent communication skills, be able to work well under pressure, and have the ability to handle a high volume of customer inquiries and issues in a professional and effective manner.

Qualifications

• Minimum graduate or equivalent

• 2+ years of BPO or equivalent management experience

• Strong verbal or written communication skills