Assistant Manager Bpo
Published date: 2024/01/10
- Location: Maharashtra, Mumbai, India
Develop and implement methods to create track measure and communicate processes and systems Monitor the process performance on day to day basis and define corrective preventive actions identify improvement opportunities Develop visual and nonvisual based SOPs for knowledgesharing and process improvements Develop Strong process Knowledge Oversee the successful implementation of Projects assigned Prepare reports and maintain records of work accomplishments and administrative information as required Understand project requirements coordinate with resources and direct the projects in the right direction in a timely manner Willingness to work in dynamic highgrowth environment and should be willing to work in night time in case of project requirements Delegate and allocate responsibilities efficiently to manage projects end to end Ability to identify strengths and weaknesses of team members and suitably make changes if required Core Competencies Ability to manage multiple concurrent projects and initiatives Outstanding verbal and written communication skills Excellent organizational skills with the ability to handle and prioritize multiple projects Selfstarter Must ask questions and learn new skills quickly on the job Driven team player that is motivated to take responsibility and ensure successful outcomes across activates Ability to work under tight deadlines with short turnarounds in a fastpaced working environment
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