Assistant Manager

Job Responsibilities
• Position Purpose
Assist the Executive Housekeeper in order to achieve and maintain the highest standards of cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.

Managerial Responsibilities
• Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.
• Staffing and scheduling of the department and allocation of duties.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the department.
• Performance Appraisal/ Management of the staff in the department.

Operational Responsibilities
• Supervise and direct the daily activities of all Housekeeping staff.
• Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
• Manage the inventory of supplies, linen and equipment and maintain their records.
• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
• Ensure through regular monitoring of Medallia and constant guest feedback, prompt, efficient and accurate service to all guests.
• Inspect guestrooms (VIPs) and Monitor super room cleaning
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Monitor productivity standards and Schedule staff in order to optimize manpower.
• Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
• Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
• Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
• Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
• Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, interiors etc
• Address any grievance and counseling issues among the department staff.
• Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology
• To abide with all Safety, Health & environment policies of the company.
• Any other job assigned by any other authorized person.