Assistant Key Account Manager
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
• Prepare training material for New Phone Bankers
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared.
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared.
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
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