Assistant Guest Services Manager
Published date: 2026/11/10
- Location: Pune, Maharashtra, India
· Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
· Serves as a leader in displaying outstanding hospitality skills.
· Empowers associates to provide excellent customer service.
· Responds to and handles guest problems and complaints.
· Sets a positive example for guest relations.
· Observes service behaviors of associates and provides feedback to individuals.
· Provides immediate assistance to guests as requested.
· Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.
· Communicates any variations to the established norms to the appropriate department in a timely manner.
· Strives to improve service performance.
· Ensures compliance with all policies, standards and procedures.
· Serves as a leader in displaying outstanding hospitality skills.
· Empowers associates to provide excellent customer service.
· Responds to and handles guest problems and complaints.
· Sets a positive example for guest relations.
· Observes service behaviors of associates and provides feedback to individuals.
· Provides immediate assistance to guests as requested.
· Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.
· Communicates any variations to the established norms to the appropriate department in a timely manner.
· Strives to improve service performance.
· Ensures compliance with all policies, standards and procedures.
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