Assistant General Manager/Assistant
Published date: 2026/11/08
- Location: India
Responsibilities:
- Lead a team of highly skilled individuals with goals to transform 30+ accounts , aggressive in approach towards CX transformation, Drive results and create case studies for future deals, Liaise with multiple sr stakeholders and align them for CX team needs, Represent Transformation for internal leadership as well as prospective clients, meet steep transformation growth agenda.
- Create Transformation assets (aligned to Business 4.0) at least one per quarter with tangible benefits to client.
- Drive MFDM Automation in existing DSD accounts
- Project Manage these solution deployments , Liaison with internal TCS teams to ensure successful deployment
- Respond to RFP , RFI requirements
- Develop and manage digital offerings.
- On-board and manage digital partners.
- Constantly map new technologies
- Articulate visions of possibilities; can create innovative solutions
- Develop white paper
Technical Skills :
- Engineering / Computer science Graduate
Exposure to Design Thinking in the Customer Experience Space
- Experience & Understanding of contact center & modern digital technologies (Cognitive / AI , ML , Analytics etc.)
- Experience in Client-facing projects in a consulting and/or technology professional services organization
- Strong Data mining & Presentation skills using MS Office Suite
Additional Details:
Shift Time: 10 hour shift between 6 am to 2 am - flexible , based on business requirement / project
- Excellent Communication & Presentation Skills (Spoken & Written)
- Passion for forward thinking digital transformation
- Willingness to travel up to 60% of the time
- Strong interpersonal & presentation skills
- Lead a team of highly skilled individuals with goals to transform 30+ accounts , aggressive in approach towards CX transformation, Drive results and create case studies for future deals, Liaise with multiple sr stakeholders and align them for CX team needs, Represent Transformation for internal leadership as well as prospective clients, meet steep transformation growth agenda.
- Create Transformation assets (aligned to Business 4.0) at least one per quarter with tangible benefits to client.
- Drive MFDM Automation in existing DSD accounts
- Project Manage these solution deployments , Liaison with internal TCS teams to ensure successful deployment
- Respond to RFP , RFI requirements
- Develop and manage digital offerings.
- On-board and manage digital partners.
- Constantly map new technologies
- Articulate visions of possibilities; can create innovative solutions
- Develop white paper
Technical Skills :
- Engineering / Computer science Graduate
Exposure to Design Thinking in the Customer Experience Space
- Experience & Understanding of contact center & modern digital technologies (Cognitive / AI , ML , Analytics etc.)
- Experience in Client-facing projects in a consulting and/or technology professional services organization
- Strong Data mining & Presentation skills using MS Office Suite
Additional Details:
Shift Time: 10 hour shift between 6 am to 2 am - flexible , based on business requirement / project
- Excellent Communication & Presentation Skills (Spoken & Written)
- Passion for forward thinking digital transformation
- Willingness to travel up to 60% of the time
- Strong interpersonal & presentation skills
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