Area Operations Manager - Mumbai For Cinema Industry

From 8 to 12 year(s) of experience
₹ 9,00,000 - 16,00,000 P.A.
Mumbai (All Areas)

Job Description

Roles and Responsibilities

Co-ordinate and control the day-to-day operations of Concessions and Box-Office at base site

and coordinate execution of SOPs at cinemas under span of control.

Maximize profitability with adequate cost control
Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
Local Area Marketing to increase admissions to the cinemas. Also to establish PVR, not only
as Cinema but as an overall entertainment destination of first choice.

Plan and implement the On the Job Training/Operational Training for DM and DO/ESPs in
coordination with the training team, for operational efficiency.

Refer, select candidates and conduct functional interviews for selection of right resources for
sustained effective operations of the Cinema.

Track and direct the performance of the cinema on daily basis through consistent
implementation of the SOPs and tracking of the business environment towards

achievements of the monthly targets (revenues- Box/Concessions/LAM and customer

satisfaction scores) and identifies key contributing members for rewards/incentives.

Develop a strong bonding amongst the cross functional team members through building
common understanding of the cinema performance and their contribution towards

achievement of the same.

Ensure redressal of all customer complaints at the cinemas within stipulated timelines.
Facilitate implementation of all marketing drives at the cinema as per the corporate
directives.

Ensure accurate and timely reporting of site performance against the targets for consistent
tracking and timely mid-course correction by the management.

Ensure full support of all verticals to the cinema team for all matters related to the upkeep of
the assets and availability of the systems through interventions and escalations.

Train the cinemas team in filing of statutory reports and reports and ensuring adherence to
the statutory requirements.

Interact with local authorities (Govt./Police/Developer)for smooth operations and timely
support to the cinema.

Responsible to the Regional Manager for delivery against targets.
Responsible to External customers for ensuring value service delivery.

Job Competence (Skills):

Proficiency in using MS Office
Team Building Skills
Interview Skills
Strong operational background in a multi-location business;
Leadership ability gained through managing and inspiring large and diversified teams;
Experience in a multinational organization with fast growth;
Creative thinker with high degree of integrity and discipline;
Strong knowledge of consumer/cultural trends;
Interpersonal and negotiating skills;
Well-developed relationship building skills;
Excellent conflict resolution skills;
Self-motivation and drive towards winning and a can do attitude;
Fluency in English