Area Manager-SPC & RLP

• A) Review Implementation of Sales Process Arrange calling to sample customers from database of fresh disbursed cases to understand the actual working of sales staff from sourcing to disbursement steps.
• To keep a check on unauthorized agents involvement / help taken by the sales staff for sourcing of the cases.
• B) Staff Action Basis sample check, identify and intimate the suspected cases to seniors for further actions.
• Liaison with supervisors (RH / ZH / CH), RIC, employee relations, vigilance, audit or HR department for detailed investigation and staff action / filling complaint against fraudulent customer.
• Discuss with team to work on sample delinquent branches for identification of compliance issues.
• Arrange implementation of staff action at branch level and update back to management.
• C) Visits Conduct visits to branches / sales team / branch staff.
• Check branch housekeeping items and report for any anomaly observed D) Customer Complaints Handle customer complaints received from various channels like CRM , MD cell , QIG , GRC and customers directly Arrange resolution of complaints and closure within prescribed TAT E) Training Compliance training to Biz staff on dos and donts.
• F) Compliance-Portfolio partnership Mutation Check review ( No collateral , <100% Collateral cases) - Root Cause Analysis (RCA) and line team for requisite actions on sample cases Discrepant accounts follow up with line team and stake holders, viz.
• , RIC and Audit for resolution & Recovery.
• High-aging deferrals RCA on sample basis, to identify suspected issues for line team action.
• G) Other Activities Follow up on EMR and Non-starters.
• RIC-Reported negative and risk alert cases logical conclusion and actions.
• Plugging gaps basis audit findings.
• Sample calling of One Time Settlement (OTS) Cases of >= 5 Lacs H) MIS Maintain state-wise or area-wise data of compliance activities i.
• e Calling , staff action, visits, customer complaints, RIC negative & RA cases & Legal Bill MIS.
• Analyze various kind of malpractices / issue /market risk news or any other issues.
• MIS of Compliance training to Biz staff at Circle Head / RH / ZH level.

Skills
• 1) Knowledge of loans sales process
• 2) Knowledge of Banking Product & Processes
• 3) Good Communication
• 4) Awareness about policies related to compliance.
• 5) Ability to handle customer complaints