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Atlassian System Administrator Job Description Atlassian System Administrator Duties and Responsibilities Manage and support the Atlassian product suite including JIRA and Confluence as well as all related addons Design document and implement comprehensive JIRA workflows issue types custom fields field configuration schemes screen schemes permissions schemes and notification schemes Assist Atlassian Suite JIRA Confluence users with all basic tasks Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite Develop metrics dashboards and advanced filters in JIRA Report AIO Confluence to provide endusers and business leadership with meaningful operational performance metrics and status reports Develop forms and reports in Jira Service Manager JSM Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests Research and provide recommendations on Atlassian products and plugins to support project objectives Document and communicate requirements processes and change requests to ensure the delivery of solutions that meet the needs of the business Understand system architecture of upstream and downstream impacts when implementing new Atlassian solutions Create and maintain Confluence site structure to meet growing project needs Maintain healthy JIRA and Confluence project environments by periodically reviewing configurations permissions workflows dashboards integration and logs Create and maintain a governance plan for JIRA and Confluence Create and maintain detailed technical and userfacing documentation Atlassian System Administrator Skills and Experience 12 years of handson experience with the administration of the Atlassian suite including JIRA and Confluence preference for the following Atlassian addons Report AIO Portfolio Tempo Timesheets ScriptRunner and TFS4JIRA 12 years of handson experience in configuring custom dashboards boards and filters using JQL 12 years of experience in JSM development Ability to create JIRA workflows including project workflows security schemes screen schemes JIRA vocabulary and permission and notification schemes Fluency in Confluence including security spaces design integration with JIRA Strong understanding of business processes and experience leveraging the Atlassian Suite to maximize and improve those processes Strong proficiency in data analytics data integrity critical thinking and problem solving Ability to effectively prioritize work troubleshoots issues and complete tasks on time Ability to work independently across functions and work with all levels of users and management Ability to work in a fastchanging dynamic environment including the ability to manage time and maintain an excellent work ethic Bachelor degree in Computer Science Information Systems Information Technology or related field Atlassian Certification s for JIRA and or Confluence or equivalent work experience