Application / Technical Support Manager

ob detailsAbout company
Job highlights
No objection to work in night shifts as the production support team works on 24*7 basis

Hence rotational shifts will be assigned to the candidates on weekly basis so that everyone in the team gets equal opportunity to work in day and night shifts

8 - 12 Years

1 Vacancy

Not disclosed

Jaipur
Key skills
operational supportProduction supportSOAEnterprise architectureDebuggingSupport servicesCustomer supportTechnical supportMonitoringRecruitment
Job description
What you’ll do

Application/Technical Support Manager Experience 8-12 Years Jaipur Jaipur CTC/Budget Upto 14 LPA Technology Technical support Additional Information
System maintenance and administration of Applications and Software
Integration with different systems and apps
Excellent Debugging and Monitoring skills
Responsible for daily trouble ticket resolution, client interaction and customer support via email and video calls
Responsible for the setup for the Continuous Integration build and deployment for DEV and UAT environments
Responsible for operational support and problem resolution for application users and internal operations team
Working knowledge on tools like- Kibana, Instana, graffana and so on
Have extensive experience working in a variety of project environments
Good understanding of Enterprise Architecture and Architecture Frameworks
Have extensive experience in implementing end-to-end SOA based solutions
Designing the integrated solution architectures including Application Architectures (B2B, B2C), Software Infrastructure and Hardware infrastructure
Working on high-level project / program plans and detailing the same for managing multiple phases and / or interdependent modules
Working with the stakeholders to sign-off requirements, identify potential risks, developing strategies for risk mitigation, contingency planning and monitoring the risk mitigation plan
Managing end-to-end Delivery of projects with cross-functional and geographically spread teams
Coordinating testing, infrastructure deployment, support activities and ensure the
timely deliverables
Planning and Executing the Knowledge Transfers during various phases of projects, including handover to production support teams
Identifying, tracking, managing and resolving project issues effectively and efficiently
Supporting projects during the normalization phase after Go-Live and ensuring the smooth transitions to operations
Review and implement the processes related to IT Support and Operations before handing over to Support Services
Provide overall direction, guidance and mentoring to the team
Team recruitment, induction and appraisals
Strong ability to work independently on complex issues
Collaborate efficiently with internal experts to resolve customer issues quickly