Application Support Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
DESCRIPTION
Our enterprise systems work across a .net-based enterprise CRM and python-based website. We are looking to hire application support executives who are willing to learn the monitoring, support and resolution tools required for supporting our enterprise solutions.
You'll be a good fit for the challenge ahead if:
• You work or have previous experience in an Application Support role for at least 3-5 years.
• You are good at problem solving, making the dots connect and finding patterns
• You are open and excited to learn new processes, technologies and systems
• You can work on multiple tasks off our JIRA boards
• You enjoy resolving issues in a quick and orderly fashion
• You want to join a new team with a vibrant attitude to problem solving
• You are open to working late nights to liaise and support our teams in Americas.
PLEASE NOTE: The last point means you will be working on an overnight shift for 2 weeks on a roster-based round-robin on a regular basis.
Please visit to find out more about working in Ten's Tech Team.
Who We Are
At Ten our goal is, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20+ strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. Here is more on what we do.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Requirements
We are NOT looking for AppSupport who:
• Focuses on meeting ONLY SLAs, not identifying or resolving the root cause issue
• Does not put passion is what he/she does
• Is not interested in sharing
• Does not feel that, resolving problems and helping others, is their mission
• Is afraid / not interested in learning new things
We are looking for App Support Executives who:
• Understand what Application support is about.
• Are open to learning new tools, whether it be for monitoring, or database troubleshooting on SQL or Postgresql, or applications
• Are comfortable with switching between complex systems
• Are passionate about helping their users/ client; whether they are internal or external
• Can willing to listen to the users / client with the belief; where there an complaint, there is an issue
• Is a great communicator in a language of their choice, with understandable ability to communicate in English
• Want to keep learning and love sharing knowledge
• Like to communicate – in real life, and not just in Slack
Added advantage:
• Domain knowledge on
• Travel
• CRM solutions
• Database scripting
• Any of our services we support like dining, suppliers, events and similar.
The Tech Stack we support
• .net Core
• Python 3.7
• Django 3.2.x
• Django Rest Framework 3.11.x
• ElasticSearch 6.3
• Celery
• New Relic
• Postgres
• AWS
• .net Core
• SQL
• BizTalk
Benefits
• A competitive salary
• Three days extra leave on finishing three years, and one month paid sabbatical after five years of service. We also have a Loyalty bonus at three and five years.
• All the benefits and offers we offer to our clients, we offer to our employees at face value.
• Working holiday in any of our offices - You do the visa, stay and travel, we ensure you do not need to take holiday, to visit any of our 20+ offices for up to four weeks.
The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people, please watch this short video here
Our enterprise systems work across a .net-based enterprise CRM and python-based website. We are looking to hire application support executives who are willing to learn the monitoring, support and resolution tools required for supporting our enterprise solutions.
You'll be a good fit for the challenge ahead if:
• You work or have previous experience in an Application Support role for at least 3-5 years.
• You are good at problem solving, making the dots connect and finding patterns
• You are open and excited to learn new processes, technologies and systems
• You can work on multiple tasks off our JIRA boards
• You enjoy resolving issues in a quick and orderly fashion
• You want to join a new team with a vibrant attitude to problem solving
• You are open to working late nights to liaise and support our teams in Americas.
PLEASE NOTE: The last point means you will be working on an overnight shift for 2 weeks on a roster-based round-robin on a regular basis.
Please visit to find out more about working in Ten's Tech Team.
Who We Are
At Ten our goal is, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20+ strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. Here is more on what we do.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Requirements
We are NOT looking for AppSupport who:
• Focuses on meeting ONLY SLAs, not identifying or resolving the root cause issue
• Does not put passion is what he/she does
• Is not interested in sharing
• Does not feel that, resolving problems and helping others, is their mission
• Is afraid / not interested in learning new things
We are looking for App Support Executives who:
• Understand what Application support is about.
• Are open to learning new tools, whether it be for monitoring, or database troubleshooting on SQL or Postgresql, or applications
• Are comfortable with switching between complex systems
• Are passionate about helping their users/ client; whether they are internal or external
• Can willing to listen to the users / client with the belief; where there an complaint, there is an issue
• Is a great communicator in a language of their choice, with understandable ability to communicate in English
• Want to keep learning and love sharing knowledge
• Like to communicate – in real life, and not just in Slack
Added advantage:
• Domain knowledge on
• Travel
• CRM solutions
• Database scripting
• Any of our services we support like dining, suppliers, events and similar.
The Tech Stack we support
• .net Core
• Python 3.7
• Django 3.2.x
• Django Rest Framework 3.11.x
• ElasticSearch 6.3
• Celery
• New Relic
• Postgres
• AWS
• .net Core
• SQL
• BizTalk
Benefits
• A competitive salary
• Three days extra leave on finishing three years, and one month paid sabbatical after five years of service. We also have a Loyalty bonus at three and five years.
• All the benefits and offers we offer to our clients, we offer to our employees at face value.
• Working holiday in any of our offices - You do the visa, stay and travel, we ensure you do not need to take holiday, to visit any of our 20+ offices for up to four weeks.
The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people, please watch this short video here
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