Application Support Engineer (Software Support)
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Application Support Engineer (Software Support)
Cynosure Technologies Pvt Ltd - Jaipur, Rajasthan
Job details
Salary
₹2,00,000 - ₹5,00,000 a year
Benefits & Perks
Cell phone reimbursement, Paid time off, Paid sick time, Leave encashment
Job Type
Full-time
Benefits
Pulled from the full job description
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Full Job Description
Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
In-depth knowledge of the product that the engineer is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Must be Self-motivated, disciplined and a very good team player
Job Type: Full-time
Salary: ₹200,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
Cynosure Technologies Pvt Ltd - Jaipur, Rajasthan
Job details
Salary
₹2,00,000 - ₹5,00,000 a year
Benefits & Perks
Cell phone reimbursement, Paid time off, Paid sick time, Leave encashment
Job Type
Full-time
Benefits
Pulled from the full job description
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Full Job Description
Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
In-depth knowledge of the product that the engineer is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Must be Self-motivated, disciplined and a very good team player
Job Type: Full-time
Salary: ₹200,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
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