Application Packaging- L2 Engineer

Extraordinary careers start here

NCS is a global technology services firm with a team in India that’s going places. We’re growing across Asia Pacific and need people to help us build next-generation solutions and shape the future of technology. You’ll be working on global projects from day one. With the chance to make an impact across Singapore, Australia and beyond.

We're guided by our vision of advancing communities, and bringing people and technology together to make the extraordinary happen. We create end-to-end technology solutions and services clients with our Next capabilities of digital, cloud, platforms as well as core offerings in Applications, Infrastructure, Engineering and Cyber Security.

Join us and be part of this extraordinary journey too. With our culture of learning and professional development and our global presence, the possibilities are endless.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential, wherever they are in the world. Learning together in our NCS DOJO, we have comprehensive, built-in, training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

We’re committed to helping learning flow throughout our organization We’ve created an ecosystem of meaningful projects, mentorship and personalized support to ensure you progress and develop. To broaden your perspectives, we also have multiple ‘playgrounds’ that work as Project Teams, Client Tribes, Strategy Groups and Centres-of-Excellence across Asia Pacific. And if there are any ideas or projects that interest you, we’re always listening and ready to play.

What will you be expected to do?
• Windows Installer (MSI), Application Compatibility and Intune.
• Specialist Level Skills in AdminStudio and InstallShield.
• Good knowledge of deploy applications using SCCM, MECM.
• Expertise of Windows registry, file and folder security, local/domain user security and general operating system.
• Expertise on VBS and PowerShell scripts.
• Expertise in shimming is desirable.
• Expertise in Applications Upgrades and Retiring Old Versions.
• Experience in handling Driver, Add-In applications.
• Responsible for Change, Service request, Incidents, and other tasks.
• Troubleshooting and resolving complex and Application issues using tools such as Process Monitor, Process Explorer and InstallRite.
• Experience in supporting and deploying Microsoft Intune, Including best practices for Intune software distribution and management to Windows PC’s.
• Experience of application support, administration, and troubleshooting, including Office add-ins (Microsoft 365).

Key Responsibilities
• Provide customer with submission support for Packaging Requests – Package Request Form (PRF) creation.
• 1. Validate the requirements generated by the application requestor.
• 2. Work with the Application Requestor to resolve any issues identified with requirements.
• 3. Advise the Application Requestor of the complexity category of the Packaging Request.
• 4. Obtain sign-off of the Packaging Request by Application Requestors.
• 5. Co-ordinate with Application Requestor and manage end to end user communication.
• Maintain records of applications, Application Requestors, Department, versions, and packaging status for all the applications in the applications list.
• Perform Pilot and UAT of Application Packages.
• Ensuring Process and SLA adherence.
• Daily reporting on the status of each request.
• Train and mentor new team members.

NCS

Make extraordinary happen

Note: Only shortlisted candidates will be notified due to the high number of applicants for this role