Analytics Manager

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About Wells Fargo in India & Philippines

Wells Fargo in India & Philippinesenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, Chennai & Manila locations.

Department Overview

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,500 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.

Team Overview - Front Line Monitoring (FLM)

CSBB Front Line Monitoring (FLM) team leads operational & compliance risk analytics across Consumer & Small Business Banking and is responsible for design and implementation of front-line monitoring and reporting across lines of business.

About the Role

The Front Line Monitoring (FLM) team, is looking for an established and proven Analytics Manager to join our team and help us solve challenging and interesting business problems through data exploration and advanced analytics. In this highly valued role, you will manage team for FLM - CSBB Monitoring Analytics in the space of monitoring development, periodic reviews and enhancement and ad-hoc analysis. This leadership role is highly visible across the Wells Fargo's India and Philippines verticals, and horizontal functions. Incumbent is expected to manage the deliverables across portfolio of strategies and ensure that the team is audit ready.

Key responsibilities of this leader role include:
• Lead with technical & thought leadership the team that performs strategy development, enhancements and periodic reviews to mitigate and manage operational and compliance risk.
• Apply critical thinking skills to convert business objectives to analytical construct, explore the relevant technical solutions and perform advanced analytics with the goal of solving complex and multi-faceted business problems.
• Conduct analysis to support implementation of a consistent, data-driven monitoring & surveillance program covering Sales Practice Risk, Conduct Risk, Compliance Risk, and Operational Risk arising in the front-line operations.
• Participate and offer input in process reviews; collaborate with control business and other functional groups to support front-line accountability for Self-Assurance Activity monitoring and other mission critical activities
• Manage a team of Analytics consultants, including their performance management, selection, and performance development and execute all manager responsibilities

The Candidate

The successful candidate will demonstrate technical thought leadership and credibility with a proven ability to influence broadly across a matrixed organization, create engagement, and drive results. This leader will be articulate and have strong interpersonal effectiveness with an impeccable reputation for integrity, accuracy, consistency, and business acumen. Must possess excellent verbal and written communication skills and the ability to communicate complex ideas in a concise and clear fashion, with an objective of building relationships across lines of businesses, influencing partners, as well as providing credible and effective challenge.

Required Qualifications
• 12+ years of experience in one or a combination of the following: Data Analytics, Strategy, Product & Project Management with 10+ years of management experience.
• PhD or Master's degree in operations research, applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis.
• Demonstrated expertise with analytic tools such as SAS EG, PC SAS, SAS Visual Analytics, SAS Viya, SQL and effectively obtain and merge data, perform analytics, and automate reporting from various sources is a plus;
• Excellent verbal, written, and interpersonal communication skills
• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Ability to communicate complex statistical concepts to non-experts
• Knowledge of Consumer-facing business processes, products, data and systems.
• Demonstrated ability to drive projects forward in a complex, resource-constrained environment with conflicting needs across stakeholders.
• Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize and set goals. Must possess strong collaboration skills.
• Excellent analytical, critical thinking and problem-solving skills.
• Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex.
• Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization.
• Demonstrated ability to execute effectively in a matrixed organization, develop partnerships with many business and functional areas.
• Ability to lead through adversity and adjust to changing priorities.
• Ability to guide, mentor and provide technical assistance to a team that interfaces with a broad set of stakeholders across the firm and process/project management
• Experience in establishing teams and work processes aligned with contemporary agile methodologies such as Kanban or scrum.

Additional desired Qualifications
• Knowledge of Wells Fargo Community Bank products, sales processes, data and systems (for internal applicants)
• 10-years Banking, Financial Services Industry or Consumer business experience preferred.
• Experience preparing presentations and analysis for third-party and regulatory audiences.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more