Analyst, Specialist, Operations, Trns Svcs-Trade Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose
• Handling FCY inwards

Key Accountabilities
• Monitoring and Processing of Inward Cash transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines
• Maintaining the Client services as per expectations at the desired levels and manage all the stake holders

Job Duties & Responsibilities
• Monitoring and Processing of Inward Remittances and manage BAU as per internal and regulatory guidelines
• Knowledge on Nostro Reconciliation and rules pertaining to such Recon
• Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation’s policies and practices affecting each phase of business
• Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed
• Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly
• The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit
• Understanding & highlighting the risks in the process, and work on process improvements
• Ensure that the KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
• Capable of managing project level deliverables and targets
• Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process

Required Experience
• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
• Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions
• Excellent Client / Customer management skills, business orientation
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• A positive and attitude to work in a team and provide proper assistance and support to the team as required,
• Capability to identify areas of risk and suggestions to mitigate

Education / Preferred Qualifications
• Graduate / Post Graduate

Core Competencies
• Strategizing and Problem-solving skills
• Thorough Knowledge on FEMA, with minimum experience of 10-12 years in core FCY Trade and Cash fields
• Should have managed large volumes and teams
• Preferred having Knowledge of Trade/and A2 payments
• Awareness on Capital Accounts transaction monitoring, controls and follow ups

Technical Competencies
• Good knowledge on Microsoft applications
• Overview of systems used in Cash Operations
• Functional Knowledge in handling SWIFTs

Work Relationship
• Excellent communication skills
• Presentation skills

Primary Location

India-Maharashtra-Mumbai

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Apr 6, 2023, 12:58:58 AM