Analyst - IT user Support
Published date: 2026/11/10
- Location: Pune, Maharashtra, India
Support Analyst
The Support Analyst job coordinates with the analysis of business and information needs in order to design optimal systems solutions. Working under limited supervision for routine situations, this job supports the design system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture.
Key Responsibilities and Duties
• Documents business needs, conducts requirement gathering, and defines scope and objectives of each project.
• Reviews recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Assists with the translation of business requirements into application requirements, and works with all members of the team to communicate the changes to the application successfully.
• Maintains technical documentation to guide system users and to assist with the ongoing operation maintenance, and development of the system.
Educational Requirements
• Vocational and/or Technical Education Preferred
Work Experience
• 3+ Years Required; 5+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work
Career Level
4IC
Position: IT User Support Analyst – Mobile Device
Location: Pune
The Support Analyst job coordinates with the analysis of business and information needs in order to design optimal systems solutions. Working under limited supervision for routine situations, this job supports the design system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture.
Key Responsibilities and Duties
• Documents business needs, conducts requirement gathering, and defines scope and objectives of each project.
• Reviews recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Assists with the translation of business requirements into application requirements, and works with all members of the team to communicate the changes to the application successfully.
• Maintains technical documentation to guide system users and to assist with the ongoing operation maintenance, and development of the system.
Educational Requirements
• Vocational and/or Technical Education Preferred
Work Experience
• 3+ Years Required; 5+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work
Career Level
4IC
Position: IT User Support Analyst – Mobile Device
Location: Pune
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