Analyst (Assistant Manager) - Payment and Cash...

Responsibilities Job Summary: The GTB Payment and Cash Management Middle Officer analyst (PCM MO) is the center point of contact for . The client for daily contact and first point of escalation . The Front Office Relationship Manager . The Internal Operations stakeholders on many wide-ranging issues and queries . Other PCM team members, if required PCM MO foster a close relationship with Societe Generale clients in order to understand their requirements and expectations and pro-actively identify potential business and issue/query reduction opportunities Job responsibility: 1. PCM MO supports . Front Office with the relationship on boarding process as applicable per the validated grid on ownership, particularly documentation formalities validation and client data management . Oversees the account lifecycle management queries, from account opening, maintenance to closure . Should independently process the account opening and maintenance of client data accurately and in a timely manner, Key client mandates in coordination with IT, Operations and the Client for Cash Management 2. PCM MO is in charge of the operational controls on the electronic /non-electronic client instructions before to forward these instructions to the Back-Office for capture and processing in the systems. He/she also delivers specific daily, weekly and monthly client statements. 3. Completion of day-to-day transactions and timely escalations in case of any issues. The main transactions being: . Client on-boarding / Client and Account Management . Upload of necessary Documentation including client signatories/ Power of Attorney & call back uploading in relevant Its systems Updation of client information in relevant systems . Setup of the client for Cash Management and E-Banking implementation as per the contract terms and conditions . Control quality of account opening document, incl AML screening of the signatories . Monitoring by conducting a periodic review of the clients and accounts and Archiving of dormant account: Client servicing - statements (periodic client reporting) . Highlight issues faced by CMS clients or Internal teams to the Supervisor and suggest solutions or work arounds on a case-to-case basis . Participate in Implementation of new products and enhance existing product offering as required from time to time such as - Preparation of requirement documents & review and finalization of Functional documents - Preparation of UAT cases and related UAT testing . Ensure that the products as required by the clients are delivered efficiently and in a timely manner. 4. Post implementation activity . Face of the client & point of contact on the queries related to PCM products on account balances, status of the payments & issues faced any . Fixed deposit / Loans (Short term