Analyst

Analyst

Analyst
Req ID: Department: Tech Security Identity & Access Management Division: Technology Location: Bengaluru

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

Administer, maintain and review user accounts across ANZ's risk applications by implementing processes/procedures and resolving issues to ensure integrity of User access on ANZ systems.

The role has accountability to assist the Manager by proactively providing necessary reports, by collating, co-ordinating and ensuring accuracy & integrity of all deliverables.

About You
• Must have 3years of relevant experience
• Tertiary qualification in Information Technology or a related discipline.
• Highly motivated and good time management skills.
• Strong commitment to customer service.
• Strong analytical skills, problem solving capability and decision making ability.
• Well developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.
• Be able to develop a good understanding of diverse business units.
• Proficiency in PC Skills (MS Word, Excel etc).
• Willingness to work in shifts.
• Ability to coordinate, organise and prioritise work.
• Ability to work under pressure.
• Technical Knowledge: Administration skills for below mentioned application
• UNIX, Mainframe ACF2 and AS Platform
• Application knowledge: Working knowledge of user accounts administration and access control on the above mentioned applications
• Other skills and knowledge: Knowledge of tools like Iseries Navigator, Service Desk Manager , Service Now and OIM etc. would be an advantage.
• Desired knowledge of working on MIS

What will your day look like

Financial:
• Financial budget for which this position has no direct control

Customer:
• Target Service Level Agreements (SLAs) are consistently met influence the outcomes of fellow analysts.
• Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
• Consistently engage with the customer and assist the Manager in meeting or exceeding customer expectations.
• Provide 2nd level of support for Internal Audit/Business Assurance and Operational Risk/Compliance groups.

People:
• Indicate the kinds of decisions or recommendations made in the normal course of this position, including any continuing training requirements specific to the role.
• Enterprise wide responsibility for services' to ANZ staff within business units, platform owners and support groups.
• Responsibility also to GIS internal teams including Strategy & Policy and Governance & Risk along with responsibilities to GIS, OTSS and ANZ Management for reporting on security related incidents and prevention activities

Risk/compliance/behaviours:
• Ensure RAF and Core compliance adherence is maintained at %.
• Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.
• Ensure Leave's and breaks are managed well.
• Effective management of daily tasks.
• Effective collaboration and/or completion of daily process tasks and adhoc tasks.

Process
• Independently managing applications /Platforms provisioning team with minimal supervision of manager
• Assist in Creation & Deletion of user id's on ANZ's highly critical applications to ANZ staff as per HR records.
• Perform the function of granting and revoking passwords related to systems used in ANZ & administer & maintain user accounts across the bank.
• Makes preliminary assessments and recommends solutions in line with customer's needs.
• Liaison with stake holders for necessary approvals to ensure the process is completed within the SLA period
• Identify security improvements for user access by liaising with customers, business unit risk managers and others involved.
• Supporting the Manager and other stake holder for smooth transition of the new processes
• Work tasks consistently meet all agreed SLA's whilst reducing inconsistencies associated with risk/errors measured by Manager.
• Work completed within Banks set policies, procedures and standards and Analyst is able to apply business knowledge in daily work.
• Service customers/stakeholders globally across Operations, Technology, Shared Services plus Frontline staff respectively. Support internal customers as well, to ensure effective service delivery.
• Advises on major application development problems and initiates remedial actions and solutions
• Resolves and/or escalates complex matters to the Manager in a timely manner
• Assist with the development of training materials based on source documentation, including process maps, procedures, policies and any additional required reference material
• Recommends updates to the production of documentation containing sufficient information and in accordance with required standards.
• Understands IT Service Delivery standards, policies, procedures and Service Level Agreements, and contributes to meeting these.

So, why join us?

There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. And that's big.

But it's not just our customers who will feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate to provide all our people:
• Health and wellbeing programs
• Discounts on selected products and services (from ANZ and beyond)
• Flexible working arrangements, lifestyle leave and career breaks

You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

04/10/, 11.59pm, (Melbourne Australia