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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Manager - Banking

We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for improvement in execution and streamlining

Responsibilities

In this role, you will be responsible for
• Leading day to day operations and dealing with process metrics
• Developing highly motivated teams and lively work environment
• Identifying process anomalies and get them fixed via conceptualization and brainstorming
• Driving efficiency in teams every year
• Communicating efficiently with client and the process management on issues related to the subject
• Providing Critical VOC / observations or bringing up patterns to the business in case of any anomalies
• Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
• Work with customers with a problem solving bent of mind – To be able to understand customer issues and provide solutions to improve customer experience
• Being able to influence and cultivate organisational change in teams

Qualifications we seek in you!

Minimum Qualifications
• Any graduate (preferably Commerce)
• Meaningful experience in banking operations – End to end knowledge of Lending life cycle
• Subject matter understanding of Personal and Retail Banking
• Experience with Six Sigma tools

Preferred Qualifications
• Excellent Social skills.
• Experience in leading a banking process
• Excellent interpersonal skills
• Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
• Excellent client handling skills to deliver high quality experience to customers
• Must demonstrate high level of personal integrity
• Must demonstrate a high level of agility, flexibility, self-motivation and energy

Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.